Updated: 9/13/20


What is the status of your 20/21 season symphony concerts and organ performances?

On June 25th, Overture announced that it would be suspending all performances through November 2020. Due to Overture Center’s decision, and requirements of the FORWARD DANE Phased Reopening Plan for Dane County, the Madison Symphony Orchestra (MSO) has reluctantly canceled MSO Concerts and Overture Concert Organ performances September 2020 through January 2021, since the Dane County plan does not permit audiences of more than 100 people in Overture Hall through its first three phases. Please note that refunds will be sent to all ticketholders for these concerts. Read our press release for more information. Take note that our 20/21 season concerts in February, March, April and May 2021 are scheduled to take place as planned. Priority seating will be given to subscribers. New ticket sales for the performances for the second half of the season will resume at a later date.

We’re also keeping track of all canceled and postponed concerts and events on the Current Schedule page.


What is the status of your 20/21 Ode to Joy, Beethoven & Beyond symphony season?

As noted above, our September 2020 through January 2021 concerts and events have been canceled. While we consider alternative programming opportunities for the fall, we will issue refunds to subscribers for the value of their tickets to these performances. The second half of the season of concerts, February, March, April and May 2021 is scheduled to take place as planned. Read our press release and visit our 20/21 season page for more information.

Additional answers to frequently asked questions about our 20/21 season including information about subscriptions, renewals, seating, and plans for responding to Overture Center and health guidelines is found on our 20/21 season FAQs page.


What is the status of the 20/21 organ season?

We just announced two FREE livestreamed performances from Overture Hall — Tuesday, October 13 with Greg Zelek, and Tuesday, November 17 with Paul Jacobs. Registration opens for both concerts on Sunday, September 27th. The February and April 2021 performances are scheduled to take place as planned. More information about the season and answers to other questions you may have can be found on our 20/21 Organ page.


How do I request a donation, exchange, or refund of my tickets for the MSO’s April and May 2020 symphony concerts?

Ticketholders for either concert can visit this page and make a request for a donation, exchange or refund using the online forms, or via mail. Thank you to our subscribers and single ticket buyers who have already chosen to donate the value of their tickets back to the Symphony! Please allow 4-6 weeks for refunds and exchanges to be processed.


What is the new date for the May 5, 2020 organ performance?

In March 2020, we announced the postponement of our Organ Performance that was planned to take place on May 5, 2020. Our hope was to reschedule the event to this fall. Unfortunately due to Overture Center for the Arts’ suspension of performances through November 2020, and the Dane County “Forward Dane” reopening plan, we are unable schedule the postponed event at this time. We expect to present Greg Zelek with The Diapason Brass & Timpani” as part of our 2021–2022 Organ Season.


How is John DeMain doing?

Our Music Director John DeMain was in Washington D.C. for the first half of March, preparing to conduct Blue with the Washington National Opera. He is now back home in Madison. Read his letter from March 27 here.


Are you compensating your musicians for canceled performances?

Yes! The care of the Board of Directors for the well-being and sustenance of our artists has been manifest from the outset of the coronavirus emergency. We understand that the musicians will need our help keeping their lives together. We are fortunate to be able to offer our musicians full compensation for our canceled April and May Symphony concerts, as well as Concert on the Green in June.


How can I experience the spirit of classical music from home?

We’ve posted a collection of resources and links so that you can experience our April Dvořák Requiem concerts virtually. This includes a special concert talk from Michael Allsen, a link to his program notes, a link to a previous performance of the piece, and much more. We’ve also compiled photo slideshows and reviews for all of our 2019–2020 concerts in our News & Stories “Symphony Moments” Category. so that you can relive the magic of these performances! We’ve collected videos on one page for easy access, including a musical performance and message from Maestro John DeMain. And, we have a created a special page where you can experience our growing “Home Is Where the Art Is” collection of video stories, “Young Artist Series,” and musician Q&As in one place. Stay tuned to the News and Stories section of our website, and follow us on Facebook, as we’ll continue to share great resources like these.


What’s the best way to contact Symphony staff?

Our administrative office is closed but our staff members are working remotely — visit our staff page to find phone numbers and email addresses. For general inquiries, please call (608) 257-3734 or email info@madisonsymphony.org and we will do our best to respond as soon as possible.


Where can I learn more about the governor’s Safer at Home order, and Dane County’s Forward Dane guidelines?

On April 16, 2020 Gov. Evers extended the Safer at Home order to May 26, 2020. View the FAQ and full Emergency Order #28 released by the governor’s office. On 4/20/21 the Badger Bounce Back Plan was announced, and a Badger Bounce Back Fact Sheet was produced by the governor’s office. Following the change in Gov. Evers’ Safer at Home order, Dane County issued its own guidelines on May 18, 2020 (view the Forward Dane PDF).