Updated: 4/3/20

What is the status of your upcoming performances and events?

We’re keeping track of our canceled and postponed concerts and events on the Current Schedule page.


How do I request a donation, exchange, or refund of my tickets for the MSO’s April concerts?

Ticketholders can fill out a form online or via mail. Thank you to our subscribers and single ticket buyers who have already chosen to donate the value of their tickets back to the Symphony. Please allow 4-6 weeks for refunds and exchanges to be processed.


Have any of your May concerts and events been canceled?

We just announced that several of our May concerts and events have been canceled, postponed or rescheduled. You can get the latest info about our Current Schedule and options for ticketholders.


What is the status of your 2020–2021 Season?

We look forward to sharing next season with you! Subscriptions are available now and single tickets go on sale Saturday, August 15.


How is John DeMain doing?

Our Music Director John DeMain was in Washington D.C. for the first half of March, preparing to conduct Blue with the Washington National Opera. He is now back home in Madison. Read his letter from March 27 here.


Are you compensating your musicians for canceled performances?

We are fortunate to be able to offer our musicians full compensation for our canceled April concerts, and full compensation for our May concerts in the event that they are canceled.


What’s the best way to contact Symphony staff?

Our administrative office is closed in accordance with the governor’s Safer at Home order. Our staff members are working remotely — visit our staff page to find phone numbers and email addresses. For general inquiries, please call (608) 257-3734 or email info@madisonsymphony.org and we will do our best to respond as soon as possible.


Where can I learn more about the governor’s Safer at Home order?

We recommend reading through this document released by the governor’s office.