21/22 SEASON
FAQs

21/22 Season Q&A

We’re excited to welcome you back to Overture Hall this fall for live in-person performances! We understand you may have questions about safety protocols and what to expect this fall when we resume presenting live concerts. Below are some answers you may find helpful.

If you have any further questions about subscriptions, single tickets, or our 21/22 season plans, please call (608) 257-3734, or email us at info@madisonsymphony.org.

Welcome back!

FAQs
Can I use my "Joyful Reunion, Beethoven's Ninth" tickets for the new "String Spirit" September concerts?

No, tickets for “Joyful Reunion, Beethoven’s Ninth” cannot be used for the September 24 & 25 “Spring Spirit” concerts. All ticketholders for the “Joyful Reunion, Beethoven’s Ninth” concerts will be sent refunds for the value of the tickets they purchased. Purchase tickets to the new September 24 & 25 “Spring Spirit” concerts through the Overture Center Box Office Buy online at overture.org, or purchase in-person of phone during Box Office hours. Call (608) 258-4141. Learn more.

What are Overture Center’s hours?

Please check the Overture Center for the Arts website for current hours. See the “Ticket Office Hours” section, in the middle of the page.

Where can I find current information about Overture Center safety protocols?

Overture Center’s current COVID-19 protocols can be found at overture.org/health.

Will patrons be required to wear masks in Overture Center?

Yes, Overture Center is following the CDC and Public Health Madison & Dane County recommendations and requiring masks indoors, regardless of vaccination status. Masks need to cover your nose and mouth. Children age 2 and under are not required to wear a mask. Overture Center security is responsible for the enforcement of mask use policies and will provide disposable masks to patrons if needed.

Are vaccinations required to enter Overture Center?

Everyone who enters the building must be fully vaccinated or show proof of a negative COVID-19 PCR test. A patron vaccinated against COVID-19 by a two-dose mRNA vaccine (such as Moderna and Pfizer) or a single dose vaccine (such as Johnson & Johnson) is considered “fully vaccinated” two weeks after the final dose of vaccine (the second dose for a two-dose regimen or the single dose for a single-dose regimen). Documentation of vaccination status must be shown with a valid ID upon entry to the venue and available upon request at any time.

Will Overture Security be checking vaccination cards?

Yes, proof of vaccination is required. Security will check for proof of vaccination upon your entry into the building. The following are acceptable as proof of vaccination:

  • A physical vaccination card (which includes name of person vaccinated, type of vaccine and date of last dose administered), or
  • A photo of a vaccination card as separate document, or
  • A photo of the attendee’s vaccine card stored on a phone or electronic device, or
  • Documentation of vaccination from a healthcare provider electronic health record or state Immunization Information System record.
  • Matching photo ID (such as driver’s license, passport or school ID) required at the door. Children without a photo ID must be accompanied by a guardian.
If I’m not vaccinated, must I show proof of a negative COVID-19 test result?

Yes, patrons not vaccinated, including children under age 12, are required to show proof of a negative COVID-19 PCR test result from within 72 hours prior to the performance. The following are acceptable as proof of negative COVID-19 test result:

  • Printed document from the test provider or laboratory, or
  • An email or text message displayed on a phone or electronic device from the test provider or laboratory.
  • The information provided needs to include name of person tested, type of test performed and date of negative PCR test result (date must be within 72 hours).
  • Matching photo ID (such as driver’s license, passport or school ID) required at the door. Children without a photo ID must be accompanied by a guardian.
  • Antigen tests cannot be accepted. Self-reported negative test results that are not from a test provider, a laboratory or a health care provider cannot be accepted.
  • There will be no separate sections for vaccinated/unvaccinated patrons.
Can I get a ticket refund if I don’t want to wear a mask and/or can’t show proof of vaccination or negative COVID-19 test result?

Ticket holders who do not want to wear a face mask and those who are unable to show proof of vaccination or a negative COVID-19 test may obtain a ticket refund by contacting the Ticket Office at tickets@overture.org or 608.258.4141. Refunds are being accepted for shows through September 30, 2021. Refund policies will be evaluated monthly. For details, see Overture Center Ticket FAQs at https://www.overture.org/refunds.

Where can I get a COVID-19 test?

Find a testing location near you: https://www.publichealthmdc.com/coronavirus/testing.

Can security or any member of Overture staff ask me about my vaccination status? Isn’t that a violation of HIPAA?

Yes, you can be asked about your vaccination status, no it is not a violation of your medical privacy or constitutional rights. You can be asked IF you are vaccinated, you CANNOT be asked ‘why’ or ‘why not.’

Will social distancing be required within the theater?

No, social distancing will not be required in theaters unless pre-determined by a resident organization.

What steps has Overture taken to reduce the spread of COVID-19?

Overture Center has moved to touchless experiences wherever possible to help reduce the amount of physical contact and to provide the best contactless service for guests and staff:

  • Instituted advanced cleaning and sanitization procedures
  • Installed new touchless walkthrough security scanners to create an efficient and seamless entry with no bag checks.
  • Implemented touchless ticket scanning protocol.
  • Installed touchless fixtures in all restrooms.
  • Placed touchless hand sanitizer dispenser stations throughout the lobbies, galleries and restrooms.
  • Placed touchless trash cans in all the public areas.
  • Installed consumer-facing credit card terminals wherever possible.
Does the air handling system at Overture Center meet CDC guidelines?

Yes! Overture Center updated its dual filtration HVAC system with improved particulate filtration, increased outside air volumes and increased air handling hours of operation.

Will concessions be available at MSO concerts?

Drinks will be available, not food. Drinks may be consumed in the lobby only; drinks are not allowed in the theaters. It is acceptable to lower your mask to sip your beverage.

Will I have to submit to a bag/coat search at Overture Center like in the past?

Overture Center will be utilizing a new walk-thorough security screening technology that will be required to move through on arrival. This should eliminate lines and allow foot traffic to quickly flow into the spaces. You may be asked to submit to additional screening if any prohibited items are detected.

Will I receive a refund if a concert is canceled?

Yes! We guarantee a refund for tickets to any Madison Symphony Orchestra or Overture Concert Organ concert that cannot be performed for any reason. You will also have the opportunity to donate the value of your tickets back to the Symphony.

I was a New Subscriber for the 2020-2021 Symphony season, though it did not take place. Will I still receive the New Subscriber price? YES!

We appreciate that you chose to become a new subscriber, and are excited to welcome you back this season. Yes, we are offering you the same New Subscriber pricing for the 21/22 season! If you are ordering online, please use the New Subscriber form.

Can I come into the Madison Symphony Orchestra office to complete my renewal (or new subscription)?

Due to the ongoing pandemic, we are encouraging all patrons to complete their Symphony and Organ subscriptions by mail, over the phone or online. Click here for Symphony subscriptions and click here for Organ subscriptions.

If you would like to meet with us in person, please make an appointment in advance. Call (608) 257-3734.

21/22 Madison Symphony Orchestra season renewals and new subscriptions are available now!