21/22 SEASON
FAQs

21/22 Season Q&A

We’re excited to welcome you back to Overture Hall this fall for live in-person performances! We understand you may have questions about safety protocols. Below are some answers you may find helpful.

If you have any further questions about subscriptions, single tickets, or our 21/22 season plans, please call (608) 257-3734, or email us at info@madisonsymphony.org.

Welcome back!

FAQs
FAQ for special events Voices of Spring, Annual Meeting, Evening of Gratitude, Concert on the Green, and Family Concert

5/27/22, Voices of Spring at Overture Center for the Arts: Proof of Covid-19 vaccination is not required to enter Overture Center. Wearing masks is optional during the reception in the Overture Lobby. Masks are required in Overture Hall, except when eating, drinking or performing.

6/7/22, Annual Meeting, The Concourse Hotel: Proof of Covid-19 vaccination is not required. Wearing masks is encouraged, but not required.

6/9/22, Evening of Gratitude: Proof of Covid-19 vaccination is not required. Wearing masks is optional.

6/18/22, Free Family Concert, Capitol Theater, Overture Center for the Arts: Proof of Covid-19 vaccination is not required to enter Overture Center. Wearing masks is required in the theater for the entirety of the performance in the Capitol Theater.

6/20/22, Concert on the Green, Bishop’s Bay Country Club: Proof of Covid-19 vaccination is not required. Wearing masks is optional. If you are experiencing Covid-19 symptoms, we recommend that you stay home for the safety of all guests.

 

Will patrons be required to wear masks in Overture Center?

As of April 4, 2022, Overture Center announced that wearing a facial mask is optional, but recommended, while in the building. Madison Symphony Orchestra will continue to require that masks be worn in the theater for the entirety of the following events:

  • Free Family Concert, June 18, Capitol Theater, Overture Center
Are vaccinations required to enter Overture Center?

As of April 17, 2022, Overture Center for the Arts is no longer requiring proof of vaccination or a negative Covid test to enter the building. Visit overture.org/health for more information.

Will social distancing be required within the theater?

No, the MSO is not employing social distancing within the theater.

What steps has Overture taken to reduce the spread of COVID-19?

Overture Center has moved to touchless experiences wherever possible to help reduce the amount of physical contact and to provide the best contactless service for guests and staff:

  • Instituted advanced cleaning and sanitization procedures
  • Installed new touchless walkthrough security scanners to create an efficient and seamless entry with no bag checks.
  • Implemented touchless ticket scanning protocol.
  • Installed touchless fixtures in all restrooms.
  • Placed touchless hand sanitizer dispenser stations throughout the lobbies, galleries and restrooms.
  • Placed touchless trash cans in all the public areas.
  • Installed consumer-facing credit card terminals wherever possible.
Does the air handling system at Overture Center meet CDC guidelines?

Yes! Overture Center updated its dual filtration HVAC system with improved particulate filtration, increased outside air volumes and increased air handling hours of operation.

Will I have to submit to a bag/coat search at Overture Center like in the past?

Overture Center will be utilizing a new walk-thorough security screening technology that will be required to move through on arrival. This should eliminate lines and allow foot traffic to quickly flow into the spaces. You may be asked to submit to additional screening if any prohibited items are detected.

Will concessions be available at MSO concerts?

Yes. Food and drink may be consumed in the lobby only; drinks are not allowed in the theaters.

Will I receive a refund if a concert is canceled?

Yes! We guarantee a refund for tickets to any Madison Symphony Orchestra or Overture Concert Organ concert that cannot be performed for any reason. You will also have the opportunity to donate the value of your tickets back to the Symphony.

Where can I find current information about Overture Center safety protocols?

Overture Center’s current COVID-19 protocols can be found at overture.org/health.

What are Overture Center’s hours?

Please check the Overture Center for the Arts website for current hours. See the “Ticket Office Hours” section, in the middle of the page.

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