Lost Tickets, Donations, Exchanges

Can I exchange my tickets?
Yes! As a subscriber, you have unlimited ticket exchanges. If a conflict arises, you may exchange your tickets for a different MSO subscription concert up to 24 hours before the originally scheduled concert. Simply contact or take your tickets to the Overture Center Box Office to request an exchange.

I lost my tickets. How do I get replacements?
If you lose your tickets, contact or visit the Overture Center Box Office before or on the day of your concert. They will reprint your tickets and either place them in Will Call under your name or print them at the window when you visit. Call the Overture Center Box Office at (608) 258-4141 for assistance.

I can’t use my tickets. Can I donate them?
Absolutely. To donate your tickets, call the Overture Center Box Office at (608) 258-4141. They will print your tickets and pass them to us. We’ll send you a letter confirming your tax-deductible donation.

I’m a subscriber and couldn’t attend a concert. What should I do with my tickets?
If you miss a concert for any reason, take advantage of your Missed Concert Insurance. Please contact the MSO at (608) 257-3734 or info@madisonsymphony.org and we’ll re-seat you at any remaining subscription performance in the current season depending on availability. Please note that the insurance may be redeemed for one concert per season.