Ticket Exchanges and Refunds

Updated: 4/3/20

Subscribers and friends of the Madison Symphony Orchestra,

We are grateful for your support of our organization as we navigate the challenges of the coronavirus pandemic. Overture Center for the Arts has announced that all performances and events at Overture Center are canceled through April 24, 2020. This includes our Dvořák Requiem concerts on April 3, 4 and 5, 2020. If you are a ticketholder for this concert, you have several options.

  • Donation. First, we would appreciate your consideration of donating the cost of your ticket(s) to help us stay strong and continue to provide our community with great music. This would be a tax-deductible gift in 2020.
  • Exchange. If you like, we will exchange your ticket(s) for an equivalent number to a concert of your choice in Madison Symphony’s upcoming 20/21 Beethoven & Beyond season running September 2020 through May 2021. Exchange vouchers may not be applied towards season subscription orders, Christmas concerts or Beyond the Score®. Please allow 4-6 weeks for your exchange to be mailed.
  • Refund. You may receive a refund for the price of the ticket(s) you purchased. Please allow 4-6 weeks for your refund to be processed.

All ticketholders will also receive a letter in the mail with this information. Please make your selection by filling out the form online (below) or notify The Madison Symphony by mail at 222 W. Washington Ave., Suite 460, Madison, WI 53703.

We’re continuing to closely monitor information and guidelines coming from local, state and federal health officials, and will post updates on our website. Click here for a list of our upcoming events and their current status. We’ve also compiled a list of common questions and answers related to our response to current events.

Take note: Our May 1-3, 2020 Piano Power concerts, and the open dress rehearsal on April 30, have been canceled. We will be notifying all ticketholders for the May concerts about options for ticket donations, exchanges and refunds next week.

Thank you again, for your support of the Madison Symphony Orchestra.